A Complete Guide to Understanding Managed IT Services in Irvine & Orange County

Immediate benefits can be gained by outsourcing your IT needs to an IT Managed Services provider, learn how here.

Managed IT Services

Managed IT Services Components

Security & Testing

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Managed IT services are where an organization outsources some or all of their IT operations to a third-party service provider (Managed Service Provider). Outsourced functions vary depending on the company’s needs, and the idea of this process is to either support a proficient IT team by carrying out some of their tasks, or also to provide IT services to a company that has fewer or no in-house capabilities to execute their tasks.

1. What are the Benefits of Managed IT Services?

As a business owner, some of the most critical investments you can make involve functionality, safety, and effective technology. While an internal team can help support your business, outsourcing can be more beneficial sometimes. Managed IT service providers who take time to learn your business and work with you to achieve your goals can be quite valuable. Here is how your business can benefit from managed IT services.

  • User Productivity

Whether you are an IT director or business owner, you rely on technology to boost productivity and transform the way you do business. When technology fails then it means that neither you nor your users can work effectively. In the end, both you and your users lose money.

Statistics show that businesses lose up to $58,000 due to unexpected downtime. In these statistics, the ordinary employee was losing more than 6 hours annually due to network downtime and over 12 hours every year as a result of server downtime. Entrepreneurs who adopted managed IT services reduced network and server downtime by over 85%.

2. Small Initial Investment

Managed IT services enable you to counterbalance the primary investment of technology expenses. Instead of spending colossal amounts on software and hardware upfront, you settle the service via a reasonable monthly investment.

The service is a practical expense and not a central payment. In this case, entrepreneurs do not have to spend thousands of dollars on the management of their business technology. Further, the surface includes software updates, which means you will not incur extra charges to keep your technology up to date.

3. Enhanced IT Staff Productivity

Often, your IT staff focuses on either fixing faulty equipment or resolving user challenges. Many times, these tasks pull out their focus from crucial responsibilities. Consider outsourcing these tasks and the management of your IT setting to a managed IT service provider. Doing so allows both your IT and non-IT staff to work on more critical tasks.

4. Predictable Monthly Expenses

You will pay the same amount with a managed IT service regardless of the amount of support you require per month. Due to this, you will not only understand your budget, but you will also know the kind of service you will get. This allows you more flexibility when investing in other fields of your business. Tracking your costs will become simpler.

  • Infrastructure Expenses

Collaborating with a managed IT services provider cuts down infrastructure expenses in various ways. Once the provider regulates your infrastructure you can cut back the total infrastructure that you have internally by leveraging their data centers. As a result, you save on hardware expenses, the space you need to accommodate it, and the amount of energy it consumes. Further, your organization will not have to spend on training, licensing, and consulting as they will be covered by one monthly investment.

5. What are the Components of Managed Services?

A managed IT service provider gives you everything you would get from an internal IT department at lower costs. A reliable provider allows you the convenience to focus on your business operations with ease. A Managed IT service should include the following components.

  • Helpdesk Support

Many managed IT services come with helpdesk support. Should you experience any technical challenges the helpdesk team will refer you to a team of professionals who will help you resolve the problem. Technical staff can resolve your issues remotely or on-site when the need arises.

  • Proactive Support

Proactive support involves regular evaluation of hardware. This process highlights systems that are due for repair or replacement before they either fail or cause avoidable downtime. The support team should also analyze network flaws regularly. Doing so ensures that any risks are solved before cyber attackers strike. Detecting vulnerabilities at an early stage helps prevent disasters.

  • Monitoring and Maintenance

A reliable managed IT service comes with evaluation tools to guarantee a consistent uptime. This helps maintain high business productivity and reduces financial loss risks that may result from a downtime.

  • User Management

The user management component includes various tasks like setting new users and removing the old ones and management of passwords and permissions.

  • Network Monitoring

A managed IT services provider installs remote management and monitoring tools to assess all computers, endpoints, and general network. These allow the provider to be on the lookout for potential vulnerabilities. Apart from providing insight to the network, remote management, and monitoring tools generate reports on machine health, security, and performance.

  • Security

With the fast advancing cybercrime activities, security has become more crucial than it was before. Anti-virus software or firewall may not be sufficient to protect your sensitive information from cybercriminals. Today, many managed IT services offer extensive security solutions to safeguard you from a wide variety of threats. These solutions include:

  • Anti-virus software
  • Firewalls
  • Encryption
  • Anti-spam programs
  • Intrusion disclosure and prevention
  • Disaster Recovery and Backup

Some managed IT services may not include this component, but you can always request your provider to include it in your agreement. Disaster recovery and the backup plan includes:

  • Automatic routine on-site backups
  • Crisis response planning
  • Cloud-based backups

6. Routine testing or restoration availability

You need a robust plan that covers your business in case of downtime resulting from unexpected outages, cyberattacks, and natural disasters. The idea should be to make sure you can continue operating without losing data.

  • Documentation

This component includes: comprehensive diagrams and notes of network configurations, licensing, systems, passwords, and models for specific configurations. These features guarantee the efficiency of consistent maintenance and support and ease of improvements or upgrades whenever necessary. A reliable managed services provider grants you access to documentation upon request.

  • Cloud Solutions

Some managed IT services providers do not include cloud solutions. However, requesting this is crucial because the cloud allows you to cut down costs, streamline your environment, and enhances accessibility. You can avoid upfront expenses associated with maintaining, purchasing, and supporting software or hardware. There are numerous resources that you may consider moving to the cloud. They include:

  • Phone systems
  • Email
  • Applications
  • Desktops

More businesses today are moving to the cloud. As a result, it is crucial to consult your managed IT service provider before implementing it. Make sure it is the proper choice for your business.

  • Asset Management

Asset management involves tracking machinery. Doing so allows you to have updated data on the specifications, age, user details, applications installed, and the branch location of all assets.

7. Fast and Assured Response Times

  • Response times need to be assured and well defined in your service level contract.
  • Account Management

Account management involves having resourceful personnel by your side. The team can assist you with the implementation and management of technologies to achieve your business goals. A reliable managed IT service provider integrates technology within your business, updates you regularly about new products, gives your business direction, and identifies new opportunities for system and process enhancements.

8. Does my Business need Managed IT Services?

To figure this out you should answer the following questions.

  • Do you experience challenges with free systems and IT?
  • Are systems audited to make sure they are running efficiently and smoothly?
  • Are network tools and computers in your establishment updated and secured?
  • Do you carry out a routine backup test, and have you secured your data?
  • Does your internal team have to deal with IT challenges?
  • Does the staff appreciate the company’s IT experience?

If you can answer yes to any or all of these questions, managed IT services may be an option for you to save time and free up resources to grow your business to the next level.

For a free, no-obligation consultation about your Managed IT Services needs in Irvine and Orange County:

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  • 24-hour IT support including holidays and weekends.
  • 20-minute response time guaranteed.
  • On-site and remote support to meet your needs.
  • Experienced Engineers and Technicians specializing in multiple IT fields.
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  • Proudly hold the longest record of security systems running without failure.
  • Longest running networks without any downtime.

Whenever I let them know that something does not require immediate attention and to go ahead and schedule their assistance, their response time is immediate, no matter how small or large the issue they resolve the problem in the most expedient manner as not to interrupt our workflow. Frankly, if we do give them a time frame, they beat it!

Pauline Rojo

Controller, CIM Group, Inc

LAN WAN Enterprise has been working with us since 2004. I have always found the staff to be polite and well mannered, but more importantly, they make one feel comfortable no matter how stressful the problem is. This stems from the fact that they know what they are doing, and it shows.

Issam Elbechawati

Controller, PACWEST Security Services

They are so responsible when it comes to handling our systems, much of the time they call us and let us know about a problem before it happens. As a result it’s been years since we have had any sort of virus or malicious software on our computers. The problems we bring to them are solved so easily, that it makes us wonder if there is anything that any one of their technicians can’t do.

Vicki Langley

Senior VP, PACWEST Security Services