Orange County’s Top Rated IT Services Provider
VoIP Solutions (Voice Over Internet Protocol)
If you own a business, time and money have a direct effect on your bottom line. Business VoIP solutions are flexible and scalable to fit your needs.
Voice over Internet Protocol is a technology that allows you to make voice calls using an Internet connection, rather a conventional analog phone line. Using VoIP, you can access new features that drive work performance and lower your telephone costs.
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There are 3 different options for deploying VoIP solutions: cloud-based, hybrid and a on-premise system.
CLOUD
________
Our service provider hosts the software and hardware and maintains your phone system.
HYBRID
________
Extensively utilizes the cloud but also maintains some on-premise hardware and services.
ON PREMISE
________
All the PBX hardware is kept at your physical location and calls are passed through your server.
COST
- Little setup – uses existing internet connection
- No maintenance as everything is in the cloud
- Monthly fee (OpEx Model)
- Only pay for what you use – monthly cost increases or decreases when phones are added or removed
- Upfront installation costs
- Cost of hardware and maintenance covered by Star2Star
- Monthly fee (OpEx Model)
- Only pay for what you use – monthly cost increases or decreases when phones are added or removed
- Upfront installation and hardware expense
- Maintenance costs for hardware
- Service and support costs
- Lower OpEx cost
- Telecom circuit costs for additional phone connections
TIME
Fast implementation
Fast implementation
Long implementation
OTHER CONSIDERATIONS
Service provider handles all upgrades and maintenance
Lifetime warranty on hardware provided by Star2Star
Capabilities are limited by PBX hardware
CONCLUSIONS
Best for SMBs that have small operations with less than five users
Best for SMBs that are experiencing growth and need a scalable solution
Best for SMBs whose IT department can support equipment & expenses
Top Available VoIP Features
Auto Attendant
Call Quality
The highest possible call quality with no delay, echo, or distortion. No expensive conditioned circuits are needed.
Call Queues
Automate the distribution of inbound calls and strategically direct calls to tiered service departments.
Call Recording
Record calls to track and analyze conversations for training purposes and to improve your operating efficiency.
Cloud Contact Center
Conference Bridge
Host conference calls with up to 150 users. Giving companies the ability to hold regular meetings with their entire workforce.
Desktop App
Turn any computer with sufficient bandwidth into a fully-featured phone with all the unified communication features.
Find Me/Follow Me
Never miss a call again. Incoming calls can ring at your home, office, and cell phone. Either one at a time or all at once.
Mobile App
Stay connected with a full-featured IP telephone application with advanced presence and voicemail tools.
Number Porting
Keep your existing phone number by porting it to your new phone system. Have additional new numbers in almost any area code.
Video Conferencing
Increase collaboration by providing users with the ability to host video conferences with text messages and file share.
Voicemail to Email
Check your voicemail from anywhere. Voicemails are automatically sent to your email inbox as an audio file attachment.
As your business grows, you can scale your system to meet your business’s growing demands.
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